B2B Portal
With Built in e-Commerce
Web catalogues are hosted on our B2B portal where they integrate seamlessly with all our advanced e-Commerce functionality.
With Built in e-Commerce
Web catalogues are hosted on our B2B portal where they integrate seamlessly with all our advanced e-Commerce functionality.
B2B Aftermarket provides value-added functionality to service oriented companies already publishing interactive parts & technical catalogues on our B2B platform. Within a single, highly intuitive operating environment, corporations and servicing dealers alike may manage all their after-sales service related needs.
Retailers may register sold products directly in B2B
Aftermarket. Data is stored in eVision's database and provides
a valuable foundation for subsequent service related direct
mailing and marketing initiatives. Product registration data
is visible real-time to corporations and may be used to
observe retail activity and monitor channel inventory.
With greater end-user data at their disposal corporations will
be in a better position to tailor their sales and marketing
strategies.
Streamline warranty procedures by encouraging servicing dealers to place warranty claims directly in B2B Aftermarket. You decide what data is required and whether incorrectly compiled warranty forms are eligible for submission. Subsequent communication exchanges between corporations and dealers are managed by B2B Aftermarket's workflow engine. Only when a warranty claim meets the required criteria does it progress to the next phase. B2B Aftermarket integrates with B2B Catalogues so searching, adding and requesting spare parts could not be easier.
eVision follows the International IVG standard warranty form, which has been adopted by most European manufacturers. Warranty forms and warranty management procedures, however, may be customised to fit individual requirements.
Pre-defined standard repair times may be imported and maintained in B2B Aftermarket, thus ensuring servicing dealers claim their warranty labour correctly. This will save significant time processing warranty claims, with the added benefit of persuading dealers to offer a more unified approach to service charges throughout the market.