B2B Aftermarket provides value-added functionality to service
oriented companies already publishing interactive parts &
technical catalogues on our B2B platform. Within a single, highly
intuitive operating environment, corporations and servicing
dealers alike may manage all their after-sales service related
Retailers may register sold products directly in B2B
Aftermarket. Data is stored in eVision's database and provides
a valuable foundation for subsequent service related direct
mailing and marketing initiatives. Product registration data
is visible real-time to corporations and may be used to
observe retail activity and monitor channel inventory.
With greater end-user data at their disposal corporations will
be in a better position to tailor their sales and marketing
Warranty claims & management
Streamline warranty procedures by encouraging servicing
dealers to place warranty claims directly in B2B Aftermarket.
You decide what data is required and whether incorrectly
compiled warranty forms are eligible for submission.
Subsequent communication exchanges between corporations and
dealers are managed by B2B Aftermarket's workflow engine. Only
when a warranty claim meets the required criteria does it
progress to the next phase. B2B Aftermarket integrates with
B2B Catalogues so searching, adding and requesting spare parts
could not be easier.
eVision follows the International IVG standard warranty form,
which has been adopted by most European manufacturers. Warranty
forms and warranty management procedures, however, may be
customised to fit individual requirements.
Standard repair times
Pre-defined standard repair times may be imported and
maintained in B2B Aftermarket, thus ensuring servicing dealers
claim their warranty labour correctly. This will save
significant time processing warranty claims, with the added
benefit of persuading dealers to offer a more unified approach
to service charges throughout the market.