news & information

• Product data: model, family, date sold, series number, etc.
• Service timeline: showing the current warranty status of that machine, the days remaining before warranty expires and whatever additional warranty extensions are available for that product.
• Full product service history record: including past warranty procedures in detail. New service interventions may be added and additional warranty requests may be made from within the module.
• Owner information (which may be updated) along with the possibility to signal a stolen product.

• For example: A company selling high-pressure washers with a standard 1 year initial warranty period may offer a 2 year warranty extension package for products being used professionally and a 5 year warranty extension package for the same product, if used domestically.
  To be eligible for a warranty extension package the product must be serviced regularly by an accredited service centre, in accordance with the manufacturer's requirements, no later than 30 days following the expiration date of the standard warranty. Furthermore, following its first warranty extension, the domestically used product may be eligible for an additional 2 year extension package but only if the product was fully serviced at some point during the 1st warranty extension period.

eVision's Service Interval & Warranty Management tool takes care of the complexity these varying parameters pose, giving corporations the flexibility to launch new warranty programs, confident in their service network's ability to follow them with ease.
 
Easily Accessed Information
eVision's intuitive B2B interface now provides a constantly visible "general notices" icon. Clicking on it will show a summary of the retailer's sold products nearing their warranty expiration date or a recommended service event. By clicking on a product, its entire service history will be displayed.