B2B Aftermarket provides value-added functionality to service oriented companies already publishing interactive parts & technical catalogues on our B2B platform. Within a single, highly intuitive operating environment, corporations and servicing dealers alike may manage all their after-sales service related needs.
Retailers may register sold products directly in B2B Aftermarket. Data is stored in eVision's database and provides a valuable foundation for subsequent service related direct mailing and marketing initiatives.
Product registration data is visible real-time to corporations and may be used to observe retail activity and monitor channel inventory.
With greater end-user data at their disposal corporations will be in a better position to
tailor their sales and marketing strategies.
Warranty claims & management
Streamline warranty procedures by encouraging servicing dealers to place warranty claims directly in B2B Aftermarket. You decide what data is required and whether incorrectly compiled warranty forms are eligible for submission.
Subsequent communication exchanges between corporations and dealers are managed by B2B Aftermarket's workflow engine. Only when a warranty claim meets the required criteria does it progress to the next phase.
B2B Aftermarket integrates with B2B Catalogues so searching, adding and requesting spare parts could not be easier.
eVision follows the International IVG standard warranty form, which has been adopted by most European manufacturers.
Warranty forms and warranty management procedures, however, may be customised to fit individual requirements.
Standard repair times
Pre-defined standard repair times may be imported and maintained in B2B Aftermarket, thus ensuring servicing dealers claim their warranty labour correctly. This will save significant time processing warranty claims, with the added benefit of persuading dealers to offer a more unified approach to service charges throughout the market.